Communication

In-App Messaging

Built-in messaging between customers, movers, and owners — all within the platform.

For Everyone

100% free for customers. Just 1% fee for companies.

What It Is

Communication breakdowns cost moving companies jobs, reviews, and reputation. MohnMove keeps everyone connected with built-in messaging that works across all three user types. Customers message their assigned movers directly — "Where should I leave the parking spot?" Movers message owners — "Customer has a piano, need an extra crew member." Owners broadcast updates to all crews — "Roads are icy, drive safe today." Every message is tied to a job, searchable, and stored permanently. No personal phone numbers shared, no separate apps needed.

Customers, movers, and owners stay connected with built-in messaging — no personal numbers, no separate apps.

Key Benefits

  • Customer-to-mover direct messaging for move day coordination
  • Mover-to-owner messaging for field questions and updates
  • Owner broadcast messages to all crews or specific teams
  • File and photo attachments for documentation
  • Push notifications on mobile for instant alerts
  • Full message history per job for accountability and records
  • No personal phone numbers shared between users
  • Works on web dashboard and mobile app simultaneously

How It Works

1

Messages are job-linked

Every message thread is tied to a specific job. Open a job on any device and see the full conversation history between all parties.

2

Customer messages mover

Customers message their assigned mover through the tracking dashboard or customer portal. Movers receive push notifications on the mobile app.

3

Mover updates owner

Movers message the owner/dispatch through the app. Report issues, request support, or provide updates without calling.

4

Owner broadcasts to crew

Owners send broadcast messages to all active crews or target specific teams. Great for weather alerts, schedule changes, or company news.

Full Capabilities

Three-way messaging: customer ↔ mover ↔ owner
Job-linked message threads for organization
File, photo, and document attachments
Push notifications on iOS and Android
Real-time message delivery and read receipts
Broadcast messaging to all crews or teams
Search and filter message history by job or user
Web and mobile app availability
No personal contact info sharing
Permanent message archive for dispute resolution

Included in Every Plan

In-App Messaging is included in all MohnMove plans — Free, Pro, and Business. No per-feature charges. No add-ons. Just 1% on completed jobs.

Frequently Asked Questions

Can customers message movers directly?

Yes. Once a crew is assigned to a job, the customer can message them directly through MohnMove. No personal phone numbers are shared.

Do messages persist after the job is done?

Yes. All messages are permanently stored and tied to the job record. You can search and review them anytime for accountability or dispute resolution.

Can I send photos through messaging?

Yes. All users can send photos, files, and documents through the messaging system. Photos are useful for showing access issues, damage, or special items.

Do movers get push notifications?

Yes. The MohnMove mobile app sends push notifications for new messages from customers and owners. Movers can respond directly from the notification.

Can I message all my crews at once?

Yes. Owners can send broadcast messages to all active crews, specific teams, or individual movers from the dashboard.

Ready to Get Started?

Join thousands of moving companies using MohnMove to grow their business, streamline operations, and deliver exceptional customer experiences.